I wish to transfer and assign one or subscriptions
en:I wish to transfer and assign one or subscriptions
he:אני רוצה העברה, הקצאת אחד או מנויים
ro:Doresc sa transfer şi atribui una sau abonamente
ru:Я хотел бы передачу и назначить один или подписки
pl:Ja życzyć wobec przelew i przypisać jedną lub subskrypcji
ja:なあ、1 つ割り当てやサブスクリプションを転送する
ar:وأود أن نقل وتعيين واحد أو الاشتراكات
zh:我希望到转移和分配一个或订阅
de:Ich wünsche für die Übertragung und Zuweisen eines oder Abonnements
nl:Ik wil overdracht en toewijzen een of abonnementen
it:Vorrei che per trasferimento e assegnare uno o abbonamenti
pt:Quem me dera a transferência e atribuir um ou assinaturas
es:Deseo transferencia y asignar uno o suscripciones
fr:Je souhaite transferer et ceder un ou des abonnements
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I would like to transfer or assign one or more services
You can transfer or assign a service from your current account to another existing IKOULA customer account for various reasons (switching from a personal account to a business account or vice versa, change of company, company deregistration, etc.).
Below, we explain how to proceed. Please note that the procedure varies depending on the type of service you wish to transfer.
For example, you can independently manage the transfer of a Domain Name (NDD) and/or a Shared Hosting plan (HEB) directly from your customer area/extranet, whereas some other services require a more comprehensive procedure involving our teams for security reasons.
Transferring a Domain Name (NDD) from one customer account to another
You must submit the transfer request YOURSELF and ONLY from your Customer Area at the following address: https://extranet.ikoula.com/index.php?r=domain/index Please follow these steps:
- Click the ID of the Domain Name (NDD) you wish to transfer.
- Go to the "Ownership Transfer" tab.
- Enter the email address of the new domain owner.
Please note that services can only be transferred to existing IKOULA customer accounts, as we need to match the service with the receiving account. The new owner must therefore already have their own active IKOULA customer account.
Please also note that once the domain ownership transfer has been confirmed, the action is irreversible.
You must submit the transfer request YOURSELF and ONLY from your Customer Area at the following address: https://extranet.ikoula.com/index.php?r=heb/index Please follow these steps:
- Click the ID of the Shared Hosting plan (HEB) you wish to transfer.
- Click the "Administrative Management" button.
- In the left-hand menu, click "Change Owner".
- Enter the email address of the new hosting plan owner.
Please note that services can only be transferred to existing IKOULA customer accounts, as we need to match the service with the receiving account. The new owner must therefore already have their own active IKOULA customer account.
Please also note that once the ownership transfer has been confirmed, the action is irreversible.
This procedure applies to all services except Domain Names (NDD) and Shared Hosting plans (HEB). For these two services, please refer to sections I and II above.
As a reminder, the party taking over the service(s) must first have their own IKOULA customer account. If necessary, they can create one at: https://extranet.ikoula.com/index.php?r=site/register
a) To transfer or assign services from your account to another IKOULA customer account, you must complete two mandatory documents: the TRANSFER document and the TAKEOVER document. Both documents are available from your Extranet at: https://extranet.ikoula.com/index.php?r=site/transfert-presta
b) The TRANSFER document must be completed and signed by the current account holder / transferring party.
The document must be sent to us from the main email address associated with the transferring customer's account and must be accompanied by the following supporting documents.
- If the transferring account belongs to a business:
- A recent KBIS company registration certificate, or any equivalent official document from the relevant commercial register confirming the company's existence and/or identity.
- A copy of the front and back of the national identity card of the person listed as the company representative on the KBIS.
NOTE: As your national identity card is a sensitive document, we recommend using our encrypted file-sharing tool: https://secret.ikoula.com/. This allows you to securely share the document with us. You simply need to send us the secure link containing your document by replying to the support ticket related to your request.
- If the transferring account belongs to an individual:
- A copy of the front and back of the national identity card of the holder of the transferring account.
NOTE: As your national identity card is a sensitive document, we recommend using our encrypted file-sharing tool: https://secret.ikoula.com/. This allows you to securely share the document with us. You simply need to send us the secure link containing your document by replying to the support ticket related to your request.
To make the process easier, you can click "Create Ticket" directly from the following page and attach your document: https://extranet.ikoula.com/index.php?r=site/transfert-presta alternatively, you can send it by email to sales@ikoula.com.
c) The TAKEOVER document document must be completed and signed by the new account holder / receiving . Likewise, this document must be sent from the main email address associated with the receiving customer's account. (NOTE: Supporting documentation may also be requested from the receiving party if there is any doubt regarding the legitimacy of the request or the customer's identity, for example in the event of duplicate records, identical names, or other identity-matching issues.)
To make the process easier, the receiving party can click "Create Ticket" directly from the following page and attach the document: https://extranet.ikoula.com/index.php?r=site/transfert-presta alternatively, you can send it by email to sales@ikoula.com.
d) Once the TRANSFER and TAKEOVER documents have been duly completed and returned from the respective customer accounts, our teams will carry out the standard verification checks. (These checks include: Company name, First name / Last name, Postal address, Telephone number, Email address, Customer Account ID) . We will also verify that the information provided in the TRANSFER and TAKEOVER documents is fully consistent between both parties.
For example, on the TRANSFER document, the information relating to the receiving customer account must exactly match the information registered on that customer's IKOULA account, including: (Company name, First name / Last name, Postal address, Telephone number, Email address, Customer Account ID, etc.) Likewise, on the TAKEOVER document, the information relating to the transferring customer must exactly match the information registered on the transferring customer's IKOULA account, including: (Company name, First name / Last name, Postal address, Telephone number, Email address, Customer Account ID, etc.) If any discrepancy or error is identified, we will notify the sender of the relevant document (TRANSFER and/or TAKEOVER) and ask them to correct the information in coordination with the transferring or receiving party, as applicable. The corrected document must then be returned to us.
e) If, and only if:, the TRANSFER and TAKEOVER documents have been correctly completed and signed, all required supporting documents have been validated, andall invoices associated with the service(s) to be transferred have been paid in full. Our teams will then complete the administrative transfer of the service(s) between the two IKOULA customer accounts.