Diagnose a problem outlook

en:Diagnose a problem outlook he:לאבחן השקפה הבעיה ru:Диагностировать проблемы outlook ja:問題 outlook を診断します。 ar:تشخيص نظرة المشكلة zh:诊断问题前景 ro:Diagnostica o problemă outlook pl:Diagnozowanie problemu w programie outlook de:Ein Outlook Problem zu diagnostizieren nl:Diagnose van een probleem outlook it:Diagnosticare un outlook problema pt:Diagnosticar uma perspectiva do problema es:Diagnosticar una perspectiva del problema fr:Diagnostiquer un problème outlook

This article presents the various points to check when problems are encountered with Outlook.

First and foremost, it is important to know if the problem is persistent or one-time. If it recurs, what is its frequency ? Is it only in a certain context (does that in any particular case ) ?

It is also important to know if this concerns a single person or several people, or even all members of the same organization.

These different elements to fit the magnitude of the problem and its diagnosis.

Below, you will find a list of items that can help you to diagnose most problems that may be encountered with Outlook.

Problem connecting login /password

1. Check your login

2. Verify the configuration of the mail client. A list of articles are available for this item.

3. Can you connect since the Webmail OWA ?

4. Can you connect from another post ?

If one of these points gives a positive result, then the problem is located not at the workstation level.

Problem connecting to the mail server

1. Have you firewall ?

2. If Yes, have you tried by disabling ?

3. Same questions if you have an antivirus

4. Your connection through a proxy ?

5. Can you connect from another Internet connection ? If Yes, then the problem is located on one of the previous points.

To help you, you can perform the following tests :

• Ping ca s.ex10.biz - in the case of ping requests, they must at least return you a numeric address. If not, check your DNS resolvers.

• Ping smt p.ex10.biz

• Traceroute ca s.ex10.biz - for the traceroute should show you a way arriving to destination. Otherwise, send them to technical support for analysis.

• Traceroute smt p.ex10.biz

check the autodiscover record. Launch a command prompt. The example below is from a workstation Windows.

Messages not received

1. Are they present in webmail ?

2. Did you pick up your emails pop from another mail client ?

3. Are they present in the SPAM list ?

4. Shippers received a return of error sending ?

Outlook "freeze " by time

This is often due to a too large number of elements in some folders "important " (sent items, Inbox...). More info : http://support.microsoft.com/kb/905803

If despite these points, you have not resolved your problem, Open a ticket to the bracket giving them :

1. the checklist and test performed

2. the e-mail addresses of boxes in the relevant letters

3. the context of the problem (frequency, location, etc.)

4. a copy and /or a description as specific as possible error All these elements will be useful for rapid diagnosis and establish a suitable solution.

Sort by date Sort by score

Enable comment auto-refresher

You are not allowed to post comments.