Diagnose a problem outlook
ro:Diagnostica o problemă outlook
pl:Diagnozowanie problemu w programie outlook
de:Ein Outlook Problem zu diagnostizieren
nl:Diagnose van een probleem outlook
it:Diagnosticare un outlook problema
pt:Diagnosticar uma perspectiva do problema
es:Diagnosticar una perspectiva del problema
fr:Diagnostiquer un problème outlook
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This article presents the various points to check when problems are encountered with Outlook.
First and foremost, it is important to know if the problem is persistent or one-time. If it recurs, what is its frequency ? Is it only in a certain context (does that in any particular case ) ?
It is also important to know if this concerns a single person or several people, or even all members of the same organization.
These different elements to fit the magnitude of the problem and its diagnosis.
Below, you will find a list of items that can help you to diagnose most problems that may be encountered with Outlook.
Problem connecting login /password
1. Check your login
2. Verify the configuration of the mail client. A list of articles are available for this item.
3. Can you connect since the Webmail OWA ?
4. Can you connect from another post ?
If one of these points gives a positive result, then the problem is located not at the workstation level.
Problem connecting to the mail server
1. Have you firewall ?
2. If Yes, have you tried by disabling ?
3. Same questions if you have an antivirus
4. Your connection through a proxy ?
5. Can you connect from another Internet connection ? If Yes, then the problem is located on one of the previous points.
To help you, you can perform the following tests :
- Ping ca s.ex10.biz - in the case of ping requests, they must at least return you a numeric address. If not, check your DNS resolvers.
- Ping smt p.ex10.biz
- Traceroute ca s.ex10.biz - for the traceroute should show you a way arriving to destination. Otherwise, send them to technical support for analysis.
- Traceroute smt p.ex10.biz
check the autodiscover record. Launch a command prompt. The example below is from a workstation Windows.
Messages not received
1. Are they present in webmail ?
2. Did you pick up your emails pop from another mail client ?
3. Are they present in the SPAM list ?
4. Shippers received a return of error sending ?
Outlook "freeze " by time
This is often due to a too large number of elements in some folders "important " (sent items, Inbox...). More info : http://support.microsoft.com/kb/905803
If despite these points, you have not resolved your problem, Open a ticket to the bracket giving them :
1. the checklist and test performed
2. the e-mail addresses of boxes in the relevant letters
3. the context of the problem (frequency, location, etc.)
4. a copy and /or a description as specific as possible error
All these elements will be useful for rapid diagnosis and establish a suitable solution.
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