Debug Client Windows
fr:Debug Client Windows
This article has been created by an automatic translation software. You can view the article source here.
Introduction
Some of these tests require the use of " cmd.exe ", it is a command interpreter present on Windows regardless of the version you are using.
Don't be put off by its design, its use is simple and allows you to obtain a lot of useful information in case of debugging for our services.
To give us feedback we invite you to copy the content returned by the commands or a screenshot.
To launch cmd.exe : Windows symbol + R then enter " cmd.exe "
450px
The appearance of cmd.exe is as follows
680px
Course
Obtaining system information :
To do this, enter the command " systeminfo " in cmd.exe
720px
Ping test
Ping is the name of a computer command used to test the accessibility of another machine through an IP network.
To do this, enter the command " ping " in cmd.exe followed by the domain (domain.fr) or IP (8.8.8.8) you are using.
680px
Test tracert
Tracert allows you to track the paths that a data packet (IP packet) will take to go from the local machine to another machine connected to the IP network.
To do this, enter the command " tracert " in cmd.exe followed by the domain (domain.fr) or the IP (8.8.8.8) you are concerned with.
680px
MTR test
Network test which combines the functions of the tracert and ping utilities. To do an MTR test you need to download WinMTR, attached is the download link (does not require installation): http://winmtr.net/download-winmtr/
The use is simple, you just have to enter in the host field the ip or the domain being the object of the test and press on " start ", after having let it run a few minutes (2 minutes at least) please stop the test and click on " Copy Text to clipboard " then " paste " us the result in your mail of return
680px
Know your public IP
To find out your public IP (WAN IP / Routable IP on the Internet) go to " my-ip.com " and provide the information in the red box.
680px
Conclusion
The debugs presented above provide a lot of information about your working environment, which allows technical support to identify and resolve your requests more quickly.
Cet article vous a semblé utile ?
Enable comment auto-refresher