Open a ticket to Ikoula support team

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ro:Deschideţi un bilet de la suport Ikoula ru:Откройте билет на кронштейн Ikoula pl:Otworzyć ticket do supportu Ikoula ja:Ikoula ラケットにチケットを開く ar:فتح تذكرة لقوس عكلة zh:打开一张到支架 Ikoula 票 de:Öffnen Sie ein Ticket für die Halterung Ikoula nl:Openen van een ticket naar de beugel Ikoula it:Aprire un ticket al supporto Ikoula pt:Abra um ticket ao suporte do Ikoula es:Abra un ticket al soporte de Ikoula fr:Ouvrir un ticket au support Ikoula

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Ouvrirticket 01 vousnetespasco.png


 First of all visit you on-site https://extranet.ikoula.com et Click here to connect
Ouvrirticket 02 identification.png


 Enter your customer account ikoula and click on ' '. login  ».
Ouvrirticket 03 acceuil.png


 To access the management tickets click on the blue button " '. TICKETING  ».
Ouvrirticket 04 ouvrir ticket.png


 Click then on " '. OPEN A NEW TICKET  »
Ouvrirticket 05 choisir prestation.png


 You can then choose between a problem concerning one of your current benefits or a whole " '. Another  » problem.

If you choose this last type directly the nature of the problem.

Ouvrirticket 06 choisir prestation2.png


 If you choose " '. one of my current benefits  »

A dropdown you will select the relevant provision.

Ouvrirticket 07 quel probleme.png


 Then choose the type of problem the following list : 
-OS 
-Network 
-Upgrade 
-Reset 
-Graphics resources  
-KVM access 
-SSH access  
-Access TS 
-Plesk license  
-Plesk interface Plesk 
-Plesk configuration 
-Extranet interface  
-Another
Ouvrirticket 08 description.png


 Finally there you just enter a description and click on " '. CREATE TICKET  »
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