Difference between revisions of "Diagnose a problem outlook"
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| − | <span data-link_translate_fr_title="Diagnostiquer un problème outlook" data-link_translate_fr_url="Diagnostiquer_un_probl%C3%A8me_outlook"></span | + | <span data-link_translate_en_title="Diagnose a problem outlook" data-link_translate_en_url="Diagnose a problem outlook"></span>[[:en:Diagnose a problem outlook]][[en:Diagnose a problem outlook]] |
| + | <span data-link_translate_he_title="לאבחן השקפה הבעיה" data-link_translate_he_url="%D7%9C%D7%90%D7%91%D7%97%D7%9F+%D7%94%D7%A9%D7%A7%D7%A4%D7%94+%D7%94%D7%91%D7%A2%D7%99%D7%94"></span>[[:he:לאבחן השקפה הבעיה]][[he:לאבחן השקפה הבעיה]] | ||
| + | <span data-link_translate_ru_title="Диагностировать проблемы outlook" data-link_translate_ru_url="%D0%94%D0%B8%D0%B0%D0%B3%D0%BD%D0%BE%D1%81%D1%82%D0%B8%D1%80%D0%BE%D0%B2%D0%B0%D1%82%D1%8C+%D0%BF%D1%80%D0%BE%D0%B1%D0%BB%D0%B5%D0%BC%D1%8B+outlook"></span>[[:ru:Диагностировать проблемы outlook]][[ru:Диагностировать проблемы outlook]] | ||
| + | <span data-link_translate_ja_title="問題 outlook を診断します。" data-link_translate_ja_url="%E5%95%8F%E9%A1%8C+outlook+%E3%82%92%E8%A8%BA%E6%96%AD%E3%81%97%E3%81%BE%E3%81%99%E3%80%82"></span>[[:ja:問題 outlook を診断します。]][[ja:問題 outlook を診断します。]] | ||
| + | <span data-link_translate_ar_title="تشخيص نظرة المشكلة" data-link_translate_ar_url="%D8%AA%D8%B4%D8%AE%D9%8A%D8%B5+%D9%86%D8%B8%D8%B1%D8%A9+%D8%A7%D9%84%D9%85%D8%B4%D9%83%D9%84%D8%A9"></span>[[:ar:تشخيص نظرة المشكلة]][[ar:تشخيص نظرة المشكلة]] | ||
| + | <span data-link_translate_zh_title="诊断问题前景" data-link_translate_zh_url="%E8%AF%8A%E6%96%AD%E9%97%AE%E9%A2%98%E5%89%8D%E6%99%AF"></span>[[:zh:诊断问题前景]][[zh:诊断问题前景]] | ||
| + | <span data-link_translate_ro_title="Diagnostica o problemă outlook" data-link_translate_ro_url="Diagnostica+o+problem%C4%83+outlook"></span>[[:ro:Diagnostica o problemă outlook]][[ro:Diagnostica o problemă outlook]] | ||
| + | <span data-link_translate_pl_title="Diagnozowanie problemu w programie outlook" data-link_translate_pl_url="Diagnozowanie+problemu+w+programie+outlook"></span>[[:pl:Diagnozowanie problemu w programie outlook]][[pl:Diagnozowanie problemu w programie outlook]] | ||
| + | <span data-link_translate_de_title="Ein Outlook Problem zu diagnostizieren" data-link_translate_de_url="Ein+Outlook+Problem+zu+diagnostizieren"></span>[[:de:Ein Outlook Problem zu diagnostizieren]][[de:Ein Outlook Problem zu diagnostizieren]] | ||
| + | <span data-link_translate_nl_title="Diagnose van een probleem outlook" data-link_translate_nl_url="Diagnose+van+een+probleem+outlook"></span>[[:nl:Diagnose van een probleem outlook]][[nl:Diagnose van een probleem outlook]] | ||
| + | <span data-link_translate_it_title="Diagnosticare un outlook problema" data-link_translate_it_url="Diagnosticare+un+outlook+problema"></span>[[:it:Diagnosticare un outlook problema]][[it:Diagnosticare un outlook problema]] | ||
| + | <span data-link_translate_pt_title="Diagnosticar uma perspectiva do problema" data-link_translate_pt_url="Diagnosticar+uma+perspectiva+do+problema"></span>[[:pt:Diagnosticar uma perspectiva do problema]][[pt:Diagnosticar uma perspectiva do problema]] | ||
| + | <span data-link_translate_es_title="Diagnosticar una perspectiva del problema" data-link_translate_es_url="Diagnosticar+una+perspectiva+del+problema"></span>[[:es:Diagnosticar una perspectiva del problema]][[es:Diagnosticar una perspectiva del problema]] | ||
| + | <span data-link_translate_fr_title="Diagnostiquer un problème outlook" data-link_translate_fr_url="Diagnostiquer_un_probl%C3%A8me_outlook"></span>[[:fr:Diagnostiquer un problème outlook]][[fr:Diagnostiquer un problème outlook]] | ||
| + | <br /> | ||
| − | + | {{#seo: | |
| + | |title=Diagnose a problem outlook | ||
| + | |title_mode=append | ||
| + | |keywords=these,are,your,keywords | ||
| + | |description=Diagnose a problem outlook | ||
| + | |image=Uploaded_file.png | ||
| + | |image_alt=Wiki Logo | ||
| + | }} | ||
'''''This article presents the various points to check when problems are encountered with Outlook.''''' | '''''This article presents the various points to check when problems are encountered with Outlook.''''' | ||
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| − | * Ping | + | * Ping ca s.ex10.biz - in the case of ping requests, they must at least return you a numeric address. If not, check your DNS resolvers. |
| − | * Ping | + | * Ping smt p.ex10.biz |
| − | * Traceroute | + | * Traceroute ca s.ex10.biz - for the traceroute should show you a way arriving to destination. Otherwise, send them to technical support for analysis. |
| − | * Traceroute | + | * Traceroute smt p.ex10.biz |
check the autodiscover record. Launch a command prompt. The example below is from a workstation <span class="notranslate">Windows</span>. | check the autodiscover record. Launch a command prompt. The example below is from a workstation <span class="notranslate">Windows</span>. | ||
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2. the e-mail addresses of boxes in the relevant letters | 2. the e-mail addresses of boxes in the relevant letters | ||
| − | 3. the context of the problem (frequency, location, etc. ) | + | 3. the context of the problem (frequency, location, etc.) |
| − | 4. a copy and /or | + | 4. a copy and /or a description as specific as possible error |
All these elements will be useful for rapid diagnosis and establish a suitable solution. | All these elements will be useful for rapid diagnosis and establish a suitable solution. | ||
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[[Category:Hosted_Exchange]] | [[Category:Hosted_Exchange]] | ||
| − | < | + | <br /> |
| + | <comments /> | ||
Latest revision as of 15:58, 27 September 2021
en:Diagnose a problem outlook
he:לאבחן השקפה הבעיה
ru:Диагностировать проблемы outlook
ja:問題 outlook を診断します。
ar:تشخيص نظرة المشكلة
zh:诊断问题前景
ro:Diagnostica o problemă outlook
pl:Diagnozowanie problemu w programie outlook
de:Ein Outlook Problem zu diagnostizieren
nl:Diagnose van een probleem outlook
it:Diagnosticare un outlook problema
pt:Diagnosticar uma perspectiva do problema
es:Diagnosticar una perspectiva del problema
fr:Diagnostiquer un problème outlook
This article presents the various points to check when problems are encountered with Outlook.
First and foremost, it is important to know if the problem is persistent or one-time. If it recurs, what is its frequency ? Is it only in a certain context (does that in any particular case ) ?
It is also important to know if this concerns a single person or several people, or even all members of the same organization.
These different elements to fit the magnitude of the problem and its diagnosis.
Below, you will find a list of items that can help you to diagnose most problems that may be encountered with Outlook.
Problem connecting login /password
1. Check your login
2. Verify the configuration of the mail client. A list of articles are available for this item.
3. Can you connect since the Webmail OWA ?
4. Can you connect from another post ?
If one of these points gives a positive result, then the problem is located not at the workstation level.
Problem connecting to the mail server
1. Have you firewall ?
2. If Yes, have you tried by disabling ?
3. Same questions if you have an antivirus
4. Your connection through a proxy ?
5. Can you connect from another Internet connection ? If Yes, then the problem is located on one of the previous points.
To help you, you can perform the following tests :
- Ping ca s.ex10.biz - in the case of ping requests, they must at least return you a numeric address. If not, check your DNS resolvers.
- Ping smt p.ex10.biz
- Traceroute ca s.ex10.biz - for the traceroute should show you a way arriving to destination. Otherwise, send them to technical support for analysis.
- Traceroute smt p.ex10.biz
check the autodiscover record. Launch a command prompt. The example below is from a workstation Windows.
Messages not received
1. Are they present in webmail ?
2. Did you pick up your emails pop from another mail client ?
3. Are they present in the SPAM list ?
4. Shippers received a return of error sending ?
Outlook "freeze " by time
This is often due to a too large number of elements in some folders "important " (sent items, Inbox...). More info : http://support.microsoft.com/kb/905803
If despite these points, you have not resolved your problem, Open a ticket to the bracket giving them :
1. the checklist and test performed
2. the e-mail addresses of boxes in the relevant letters
3. the context of the problem (frequency, location, etc.)
4. a copy and /or a description as specific as possible error
All these elements will be useful for rapid diagnosis and establish a suitable solution.
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