View source for Open a ticket to Ikoula support team

<span data-link_translate_en_title="Open a ticket to Ikoula support team"  data-link_translate_en_url="Open a ticket to Ikoula support team"></span>[[:en:Open a ticket to Ikoula support team]][[en:Open a ticket to Ikoula support team]]
<span data-link_translate_he_title="פתיחת כרטיס בתושבת Ikoula"  data-link_translate_he_url="%D7%A4%D7%AA%D7%99%D7%97%D7%AA+%D7%9B%D7%A8%D7%98%D7%99%D7%A1+%D7%91%D7%AA%D7%95%D7%A9%D7%91%D7%AA+Ikoula"></span>[[:he:פתיחת כרטיס בתושבת Ikoula]][[he:פתיחת כרטיס בתושבת Ikoula]]
<span data-link_translate_ro_title="Deschideţi un bilet de la suport Ikoula"  data-link_translate_ro_url="Deschide%C5%A3i+un+bilet+de+la+suport+Ikoula"></span>[[:ro:Deschideţi un bilet de la suport Ikoula]][[ro:Deschideţi un bilet de la suport Ikoula]]
<span data-link_translate_ru_title="Откройте билет на кронштейн Ikoula"  data-link_translate_ru_url="%D0%9E%D1%82%D0%BA%D1%80%D0%BE%D0%B9%D1%82%D0%B5+%D0%B1%D0%B8%D0%BB%D0%B5%D1%82+%D0%BD%D0%B0+%D0%BA%D1%80%D0%BE%D0%BD%D1%88%D1%82%D0%B5%D0%B9%D0%BD+Ikoula"></span>[[:ru:Откройте билет на кронштейн Ikoula]][[ru:Откройте билет на кронштейн Ikoula]]
<span data-link_translate_pl_title="Otworzyć ticket do supportu Ikoula"  data-link_translate_pl_url="Otworzy%C4%87+ticket+do+supportu+Ikoula"></span>[[:pl:Otworzyć ticket do supportu Ikoula]][[pl:Otworzyć ticket do supportu Ikoula]]
<span data-link_translate_ja_title="Ikoula ラケットにチケットを開く"  data-link_translate_ja_url="Ikoula+%E3%83%A9%E3%82%B1%E3%83%83%E3%83%88%E3%81%AB%E3%83%81%E3%82%B1%E3%83%83%E3%83%88%E3%82%92%E9%96%8B%E3%81%8F"></span>[[:ja:Ikoula ラケットにチケットを開く]][[ja:Ikoula ラケットにチケットを開く]]
<span data-link_translate_ar_title="فتح تذكرة لقوس عكلة"  data-link_translate_ar_url="%D9%81%D8%AA%D8%AD+%D8%AA%D8%B0%D9%83%D8%B1%D8%A9+%D9%84%D9%82%D9%88%D8%B3+%D8%B9%D9%83%D9%84%D8%A9"></span>[[:ar:فتح تذكرة لقوس عكلة]][[ar:فتح تذكرة لقوس عكلة]]
<span data-link_translate_zh_title="打开一张到支架 Ikoula 票"  data-link_translate_zh_url="%E6%89%93%E5%BC%80%E4%B8%80%E5%BC%A0%E5%88%B0%E6%94%AF%E6%9E%B6+Ikoula+%E7%A5%A8"></span>[[:zh:打开一张到支架 Ikoula 票]][[zh:打开一张到支架 Ikoula 票]]
<span data-link_translate_de_title="Öffnen Sie ein Ticket für die Halterung Ikoula"  data-link_translate_de_url="%C3%96ffnen+Sie+ein+Ticket+f%C3%BCr+die+Halterung+Ikoula"></span>[[:de:Öffnen Sie ein Ticket für die Halterung Ikoula]][[de:Öffnen Sie ein Ticket für die Halterung Ikoula]]
<span data-link_translate_nl_title="Openen van een ticket naar de beugel Ikoula"  data-link_translate_nl_url="Openen+van+een+ticket+naar+de+beugel+Ikoula"></span>[[:nl:Openen van een ticket naar de beugel Ikoula]][[nl:Openen van een ticket naar de beugel Ikoula]]
<span data-link_translate_it_title="Aprire un ticket al supporto Ikoula"  data-link_translate_it_url="Aprire+un+ticket+al+supporto+Ikoula"></span>[[:it:Aprire un ticket al supporto Ikoula]][[it:Aprire un ticket al supporto Ikoula]]
<span data-link_translate_pt_title="Abra um ticket ao suporte do Ikoula"  data-link_translate_pt_url="Abra+um+ticket+ao+suporte+do+Ikoula"></span>[[:pt:Abra um ticket ao suporte do Ikoula]][[pt:Abra um ticket ao suporte do Ikoula]]
<span data-link_translate_es_title="Abra un ticket al soporte de Ikoula"  data-link_translate_es_url="Abra+un+ticket+al+soporte+de+Ikoula"></span>[[:es:Abra un ticket al soporte de Ikoula]][[es:Abra un ticket al soporte de Ikoula]]
<span data-link_translate_fr_title="Ouvrir un ticket au support Ikoula"  data-link_translate_fr_url="Ouvrir_un_ticket_au_support_Ikoula"></span>[[:fr:Ouvrir un ticket au support Ikoula]][[fr:Ouvrir un ticket au support Ikoula]]
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== Introduction ==

In this article, we will show you how to open a support ticket as well as the different methods you can use and the different features that exist.

== From your customer area ==

* Log in to your customer area.

https://commande.ikoula.com/ 

Login (Connection)

[[Fichier:ESP-2.JPG|300px]]


The login will be your registered mail account with us and its CDM.

In this window you have 2 possibilities : direct access (Support) or direct access (Customer area).


[[Fichier:ESP-1.JPG|700px]]

 
To create a ticket you just have to click on "Create new" and choose the recipient. If the problem is Technical Support, to the on Sales for all that concerns your customer account and billing.


[File:ESP-6.JPG


In the ticket creation window, there are several parameters to enter.


[[File:ESP-8.JPG]]

* 1) Category - You can choose between Support and Sales.
'''FR-Sales''': For any request concerning payments, questions about offers, billing, etc...

'''FR-Support''': For any request or technical assistance regarding your service(s).
* 2) Subject - try to put a simple and explicit title. For example: My dedicated server XXX.XXX.XXX.XXX is not accessible at all.
* 3) Message - You can detail here the problems or the questions which push you to contact us. It is important to give as much relevant information as possible.
* 4) Department concerned - Allows us to identify more quickly the department concerned about your request.
* 5) Add files - Here you can attach any files you wish to provide us with, along with a description of the allowed formats.

== Create a ticket by mail ==


It is also possible to send a ticket to the technical support at the email address '''support@ikoula.com''' and a sales to the email address '''sales@ikoula.com'''.

*''Attention'' : for your request to be processed, you must send an email from the email address of connection to your customer area. This will help us to confirm your identity.

== From your extranet space ==


* Log in to your customer area.

https://extranet.ikoula.com

Perform login (Connection)

[[Fichier:ESP-2.JPG|300px]]

* Click on '''Tickets management''' and you will be redirected to your customer area in the section '''tickets'''.

[[Fichier:ESP-10.JPG]]

== Example of a ticket open to support ==


*The best practices for generating tickets to support, must respect the following parameters.

 - Customer identification.
 - Identification of the service.
 - Problem identification.
 - Request.

'''Notes''': For greater efficiency in processing, please provide us with service logins if passwords have been changed, if possible. 

Example:

<pre>
Hello, 

After installing the iptables firewall on my XXX.XXX.XXX.XXX server and activating it, the SSH connection was interrupted.
All services are also unavailable, and it is unreachable on ping.

After some research on the net, I learned that by default, iptables does not let any connection through.

Could you please access my server to disable the iptables service?
Here is the information to connect to it:

login: root
password: toto

Thank you in advance,

John H. Green.
</pre>


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